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Situation | Actions for you to take |
1. Make sure you are registered on this Web site. |
In order to make a purchase and benefit from any applied discount, you must be a registered user of this website. You can register before you shop, or as you proceed through checkout, when you will be asked to enter a userid and password. Please provide the requested information at that time. If you are a Trail Conference member and are registering on this website for the first time, or if you are purchasing a membership as part of this shopping transaction, MAKE SURE YOU CHECK THE MEMBER BOX when you register. You must check this box to see the member discount. You can also register for the site at any time by clicking on Login/Register in the left column of the Web page and then clicking on the Create New Account tab. |
2. Make sure you are logged in to the Web site. |
You are logged in if your name appears in the left column below the "Buy Merchandise" line. If Login/Register appears, you are not logged in. If you are not logged in and are registered for the Web site, log in now. The prices should adjust automatically. |
3. You are logged in but don't see the discounted price you expect.
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First. confirm that you have validated your registration. Registration is a two-step process; the second step ideally happened when you clicked on the validation link in the email that we sent you when you registered. Perhaps you didn't see that email. Here's how to check your validation status:
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If you see the Re-send message, validate your registration now:
You should now see the adjusted prices. |
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4. You are a member or are purchasing a membership in this transaction, are fully registered on the Web site and logged in but you still don't see your 25% discount when you view your shopping cart. |
You may have to self-declare as a Member of the Trail Conference:
You should now see the 25% discount for the member price. |
Still not seeing the discounted price? |
Wow, we really don't expect you to get to this point! Please follow the instructions for registering and self-declaring membership once more before contacting us. If it really doesn't work, do let us know - if something else is wrong, we want to fix it quickly! |